It does the work. Not just the talking.
Most support bots read you an article. This one calls your tools while the customer watches — finds the order, issues the refund, books the slot. When it needs a person, an agent steps into the same thread mid-sentence and hands it back when they are done. Chat, voice, video and live broadcast, from one script tag.
<script src="https://web.appmint.space/chat-client/appmint-chat.js" async></script>
<script>
AppmintChat.init({
containerId: 'appmint-chat-container',
orgId: 'YOUR_ORG_ID',
configId: 'YOUR_CONFIG_ID',
theme: 'light',
language: 'en',
});
</script>Assistants, routing, branding and language are served by the platform — changing them never means rebuilding your site.
One conversation. Two kinds of help.
The assistant answers from your real records and calls your tools while the customer watches. When it is out of its depth, a person joins the same thread — no new ticket, no “let me transfer you”, no repeating the order number.
- It does the workThe assistant calls your tools live — looks the order up, issues the refund, books the slot. The customer watches each call and its result.
- A human steps inDela joins the same thread mid-conversation. Nothing restarts, nothing is repeated, no new ticket is opened.
- And hands it backThe assistant picks the thread up the moment Dela is done — and can draft replies for her while she is still on it.
- It knows who it is talking toTheir orders, their tickets, the pages they just read and the device they are on.
- Rich replies, not just textCards, choices, forms and file uploads inside the thread — pay, book or upload without leaving it.
- A real place in the queuePosition and wait time estimated from recorded handle times for that queue and skill.
- More than one assistantVisitors pick the one they need, or ask for a human outright.
- In their languageA localised interface, not just translated replies.
- AI mode
- AI → human
- Human mode
- Auto wait queue
- Video call
- Screen share
- Broadcast
Hit go, and everyone on the site is watching.
Share your screen or camera with every visitor at once. A floating player appears in the corner of whatever page they are already on — no webinar link, no signup, no download. Viewers do not even need an account.
preview · not broadcasting
One conversation, three places to answer it.
The bubble is what the customer sees. Your team gets a full desk — on a screen, on a map, or in their pocket.
Where your team works the queue.
Chats, queue, AI conversations and customers in one place — with takeover, transfer and Broadcast a click away. Availability is set from the same header.
Captured from the running productThe questions support leads ask.
The assistant runs against your platform, so it can do things rather than describe them — look a record up, refund an order, book a slot, open a ticket. The customer sees each call happen and sees the result. It is the difference between “you can request a refund here” and a refund.