In-app Chat Support

Support inside your product.

The widget knows which screen they are on, what plan they are on and what broke last week — so the first reply is an answer rather than a request for their account number.

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What lands in your data when it ends
  • contactUpdated on the same record
  • outcomeBooked, resolved or escalated
  • transcriptAttached to the customer
  • workflowFollow-up scheduled
In context
Knows the screen
Their plan
And their history
Voice & video
From the widget
Handoff
Same thread
The handoff

One conversation. Two kinds of help.

The assistant answers from your real records and calls your tools while the customer watches. When it is out of its depth, a person joins the same thread — no new ticket, no “let me transfer you”, no repeating the order number.

AssistantOnline · replies instantly
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  1. It does the workThe assistant calls your tools live — looks the order up, issues the refund, books the slot. The customer watches each call and its result.
  2. A human steps inDela joins the same thread mid-conversation. Nothing restarts, nothing is repeated, no new ticket is opened.
  3. And hands it backThe assistant picks the thread up the moment Dela is done — and can draft replies for her while she is still on it.
  4. It knows who it is talking toTheir orders, their tickets, the pages they just read and the device they are on.
  5. Rich replies, not just textCards, choices, forms and file uploads inside the thread — pay, book or upload without leaving it.
  6. A real place in the queuePosition and wait time estimated from recorded handle times for that queue and skill.
  7. More than one assistantVisitors pick the one they need, or ask for a human outright.
  8. In their languageA localised interface, not just translated replies.
Every mode this thread can be in
  • AI mode
  • AI → human
  • Human mode
  • Auto wait queue
  • Video call
  • Screen share
  • Broadcast
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